Is Service CRM a fixed, off-the-shelf product?
The catalogue describes a starting architecture. Wavoxi scopes the records, roles and workflow to the business before delivery.
Software — Operations
Service CRM
A field and service operations system that tracks every request from the moment it arrives to the moment it is paid for.
Customer→Service request→Assigned→Technician→Completed→Payment
Capabilities
- —Ticket intake from any channel
- —Technician assignment and scheduling
- —Job status tracking
- —Parts and warranty records
- —Customer updates on WhatsApp
- —Invoicing and payment status
On mobile
Technician job listPhoto proof of workOn-site status updates
Live dashboard
Available to buildOpen tickets
Ticket queue
Assigned today
Job assignments
Resolution
Resolution tracking
Unpaid invoices
Payment status
Connected
Automation, integrations and fit.
Automations
- Customer support automation
- Appointment automation
- Reporting automation
Integrations
- WhatsApp Business
- Payment gateways
- Accounting exports
Built for
- Service companies
- AMC providers
- Equipment maintenance
- Facilities
Related automation journeys
Implementation
Adapted to the way your team works.
Step 1
Map the workflow
Step 2
Shape roles and records
Step 3
Connect agreed tools
Step 4
Test with users
Step 5
Launch and refine
Common questions
Before you start.
Can this system connect to our current tools?
Connections depend on provider APIs, account access and data rules. Those are checked before an integration is included in the agreed scope.
How is the system implemented?
Implementation can begin with a focused workflow, representative user testing and the integrations needed for that workflow, then expand based on feedback.
15 — Start
Tell us what you want to build, automate or grow.
One partner for software, AI automation and growth. Share the outcome you need and we'll map the system behind it.